Terms & Conditions

TOUCH Flooring Carpet Installation Guarantee 

1. Terms and conditions 

1.1 Guarantee available to Domestic Customers only 

1.2 Guarantee is held by original purchaser and is not transferable upon the sale of the property the installation was carried out 

1.3 In no circumstances will the guarantee provide for a refund 

1.4 Applies only if the original purchase is paid in full within 2 days of installation 

1.5 Excludes rugs, remnants, seconds, carpet tiles, direct stick or dual bond installations 

1.6 The warranty will be void if the carpet has matting or damage caused by accidents or improper cleaning agents or methods 

1.7 Defects in carpet manufacturing are not covered by this warranty

1.8 Damaged caused by other trades such as cables, (Data or Pay Tv) is not covered by this warrant

Non-Standard works exclusions list (unless works specifically listed in quote/invoice description)

1.         Quotation is subject to onsite measure.

2.         We have assumed the sub-floor is in suitable condition to receive floor covering in accordance with AS/NZS.

3.         If remove and refit skirting is required, this does not include re-gapping, filling nail holes or restoring painted finish, there may also be some damage to skirting and plaster. Cannot guarantee damage will not occur.

4.         It is not always possible to determine the condition of the sub floor prior to commencement of works. If at any time it is determined the sub floor required extra work in order to provide a quality installation, such works shall be quoted as an extra cost.

5.         If no allowance has been made in our offer for sub floor preparation and it became apparent that floor preparation is needed the supply & install rate will be approximately $30m2 depending on the thickness of the screed required. Any further major levelling works required will be quoted case by case.

6.         If no allowance has been made in our offer for concrete grinding works and the grinding works becomes apparent the cost will be approximately $55m2

7.         Please ensure that all doors and door stops are removed and if any doors require removing and planning a cost of $50 per door will be incurred.

8.         Our installers do not remove or refit any plumbing or wired appliances (i.e. dishwashers, toilets, free standing ovens etc) if these items are still in place when we commence works, we will lay around them.

9.         If furniture movement is not mentioned in the quotation it means that our installers will not move any furniture without a fee being incurred. If the installers get to site and the furniture is not moved you will incur a fee for holding up the installers start times. If an allowance for furniture has been quoted the furniture move involves shifting of mid-large items of furniture only. It is the customers responsibility to remove all other items including, glassware, ornaments, entertainment systems, computers, stripping of beds and removal of clothing from robes in work areas. Although all care is taken with your items, we will except no claim for loss or damage incurred as a result of furniture shifting.

10.      No allowance has been made for clearing of building materials on site. If site is not clear and clean ready for install extra charges will apply.

Terms and conditions

Quote means a written description of the Goods or Services to be provided, an estimate of the Supplier's charges for the performance of the required work and an estimate of the time frame for the performance of the work. Services means the services to be provided by the Supplier to the Customer in accordance with a Quote and these Terms of Trade. Supplier means the entity specified as the supplier of Goods or Services on the Quote and includes the Supplier's agents and permitted assigns, and more specifically is known as T.O.U.C.H Flooring ABN: 68 164 454 371 and its related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)).

2. Quotations

2.1 The Supplier may provide the Customer with a Quotation (Quote). Any Quote issued by the Supplier is subject to normal price rises and is valid for 30 days from the date of issue, being the date, the Quote has been signed by the Supplier.

 2.2 Quotes are not taken to be accepted by the Customer (and the Supplier is not obliged to commence work) until the Customer has PAID 50% deposit. All commercial customers payment terms will be arranged at date of contract. All works require a purchase order.

 2.3 Unless otherwise expressly agreed in writing, a Quote does not include delivery and/or installation of the Goods.

2.4 Quotes will be submitted by the Supplier on the basis that final payment will be due immediately on or before delivery or installation.

 2.5 If clause 2.4 is not complied with by the Customer, the Supplier may: (a) Require any further dealings with the Customer to be on a cash before delivery basis; (b) Require that all amounts owing to the Supplier for any reason whatsoever shall become immediately due and payable without deduction or demand; (c) If the Customer is a Company, require that the director(s) or other nominated parties give a guarantee and indemnity in the form the Supplier requires; (d) Charge an account service fee of 1.5 per cent per month; (e) Reserve its right to rescind all discounted quotations or rates and to recalculate outstanding charges; (f) Require that the Customer pay any costs and interest pursuant to clause 6.

3. Orders and deliveries

3.1 Where an Order has been placed by the Customer to the Supplier which does not clearly identify the Goods or Services ordered, any costs incurred by the Supplier in reliance on incorrect or inadequate information may result in those costs being on billed to the Customer.

3.2 Orders for product lines which are not normally stocked by the Supplier and which are ordered by the Supplier as a result of the Order cannot be cancelled.

3.3 Any other Orders cannot be cancelled without the prior written consent of the Supplier. Where an Order is cancelled, the Customer indemnifies the Supplier against any losses incurred by the Supplier as a result of the cancellation, including but not limited to loss of profit from other orders foregone as a result of the scheduling of the Order which is subsequently cancelled.

 3.4 the Supplier makes no representations, warranties or guarantees as to the suitability of the goods, and no further representations, warranties or guarantees as to the quality of the goods, apart from the following: (a) those given by the manufacturer; (b) those required by law; (c) a replacement guarantee of any goods where notification of a defect (accepted as a defect in the discretion of the Supplier) is provided by the Customer to the Supplier in writing within 30 days of delivery; and (d) a lifetime carpet installation warranty.

3.5 The Supplier will not be liable for any manufacturing or transport delays in the performance of its obligations.

3.6 The Supplier may deliver the goods to the address nominated by the Customer in the Order. If access is not provided at these premises at the date nominated for delivery or the performance of other Services (including installation pursuant to clause

3.7), the Supplier reserves the right to charge for all costs and expenses of storage and redelivery of the Goods. 3.7 Where floor coverings are to be installed, the following terms and conditions apply: (a) the Supplier is to carry out the installation or other Services at the address nominated by the Customer in the Order; (b) the Customer must give clear and clean access to the Supplier and/or the Supplier’s installers; (c) if floor preparation is required, then the cost of such floor preparation will be additional to the Quote unless otherwise stated; (d) unless otherwise stated, trimming of doors, removal of furniture and removal of old floor coverings is the Customer’s responsibility; (e) the Supplier will be entitled to subcontract the whole or any part of the supply and/or installation of the Goods; (f) on becoming aware of the existence of a latent condition, the Supplier will give the Customer notice of that latent condition and the Customer must, within 7 days receipt of that notice, overcome the latent condition at the Customer’s sole expense.

 4. Complaints & Guarantees/ Warranties

4.1 In the event that the Customer has a complaint about the Goods or Services provided by the Supplier, the Customer must allow the Supplier access to inspect at a time convenient to the Supplier;

4.2  TOUCH Flooring  guarantees that the installation of the Goods will be carried out in a workmanlike manner and TOUCH Flooring will rectify any faulty workmanship, provided that the complaints of this nature are notified to TOUCH Flooring as soon as they become apparent, and within 24 months of the installation date and provided that the Goods have been installed by TOUCH Flooring.

4.3 All warranties on product and install only become valid and will be recognized upon full and final payment of contract as per contract payment terms. There are 2 warranty elements – workmanship & manufacturer’s warranties. Installation (labour) warranty is 12 months, unless otherwise agreed in writing. Labour warranty is void if client uses wet cleaning methods within 48 hours of installation. All manufacturer’s warranties are stated in their terms & conditions. Warranties range from 5 to 20 years. All cleaning guides can be found on manufacturers websites.

4.4 The guarantee does not apply to or cover the following: 

(a) wear and tear caused by normal usage, including but not limited to, flattening, matting, shedding, pilling and shading; 

(b) seconds and remnants when sold as such; 

(c) obvious manufacturing faults not brought to TOUCH Floorings attention immediately; 

(d) customer dissatisfaction with type and colour selected; 

(e) peaking of seams which may occur in some carpets under certain light conditions. This is not a fault in the carpet or installation – TOUCH Flooring do its best to minimize this in some cases peaking or pouting of seams may be obvious. 

(f) All cut pile carpets are subject to shading, tracking and water marking. This is not a manufacturer fault, but a characteristic of all cut pile carpets. Should you require information on this please discuss prior to installation, as no claim will be recognized once installation is commenced.

4.5 Variations in Colour, Texture and Shade.‘Blooming’ and shade variations are a natural phenomenon in some carpets. Every reasonable endeavour is made by TOUCH Flooring to match colour and shade to samples of the Goods ordered, however, variations may occur. TOUCH Flooring does not accept any claim for liability relating to any variations of the Goods as colour and shade variations are an inherent part of the manufactured product.

4.6 Examination of Goods. The Purchaser will be responsible for immediate examination of the Goods at TOUCH Floorings premises and at the Delivery Point and TOUCH Flooring shall, expect as may otherwise be provided by law, not to be liable for any claim to which it would otherwise be liable in respect of damaged goods UNLESS particulars of such claims are notified to TOUCH Flooring in writing within TWO (2) days after arrival at the Delivery Point. The Goods in question should be set aside for inspection by a nominated representative of TOUCH Flooring. 

4.7. All Goods should be checked for authenticity prior to installation as claims will not be recognized after the Goods are installed.

4.8 Advice. Any advice, recommendation, information, assistance or service provided by TOUCH Flooring in relation to the Goods, including use and application of the Goods is given in good faith. No liability or responsibility is accepted by TOUCH Flooring for any damage, loss (direct or indirect) or any consequential loss suffered by the Purchaser as a result of reliance upon the advice, recommendation, information, assistance or service for delivery to the Purchaser. 

4.9 Indirect Loss. Notwithstanding any other provision of this Sales Order to the contrary, TOUCH Flooring shall not be liable for any loss or damage to the Purchaser arising from or caused or contributed by the negligence of TOUCH Flooring, its servants or agents, nor shall TOUCH Flooring be liable for special, incidental, indirect or consequential loss or damage suffered by the Purchaser as the result of a breach by TOUCH Flooring of its obligations or otherwise including but not limited to economic or moral loss, loss of profits or revenue costs arising from such breach. 

4.10 Governing law.  These general terms and conditions of sale shall be governed and construed according to the laws of (QLD) and the parties submit to the jurisdiction of the Courts thereof and all Courts competent to hear appeals there from.

4.11 Warranty. The goods are only guaranteed to the extent of any guarantee given by the manufacture of the goods. All floors installed by TOUCH Flooring are not guaranteed to the extent they are used or cleaned outside of manufactures guidelines.

5. Payment

5.1 The terms of payment are strictly payment immediately after installation (or on delivery where no installation is required) unless a credit application or progress payments has been approved with the Customer. In the case of the latter, payment terms are strictly 7,14 or 30 days from the date of invoice by the Supplier, and payment is due and payable on that date.

5.2 Should the Customer fail to make payment for the Goods and/or Services supplied by the Supplier in accordance with the credit terms as provided herein, or as agreed in writing by the Supplier from time to time, the Supplier will be entitled to charge an administrative fee of 10 percent of the amount of the invoice payable per year, or part thereof, from the date the Goods and/or Services were supplied until payment by the Customer.

 5.3 The Supplier may, in its complete discretion, apply any payment received from the Customer to any amount owing by the Customer to the Supplier.

5.4 The Customer is not entitled to retain any money owing to the Supplier notwithstanding any default or alleged default by the Supplier of these Terms of Trade, including (but not limited to) the supply of allegedly faulty or defective Goods, provision of Services to an inadequate standard or a delay in the provision of Goods or Services. Nothing in this paragraph affects the Customer's rights for any alleged failure of a guarantee under the Australian Consumer Law.

5.6 The Customer acknowledges and agrees that the credit to be provided to the Customer by the Supplier is to be applied wholly or predominantly for commercial purposes.

5.7 Upon completion of supply of the Goods and/or Services by the Supplier to the Customer, the Customer authorises the Supplier to charge all amounts payable to the Supplier under any invoice issued and these terms and conditions to the credit card; (a) At the discretion of the Supplier, credit card surcharges of 1.98% for Visa and MasterCard, 2.97% for American Express, and 3% for Diner’s Club will apply when the Customer authorises payment by credit card. (b) The Customer acknowledges that it may take between 3-5 business days for the Customer’s financial institution to release any amount which has been authorised by that institution at the request of the Supplier under clause 5.7(c) which is in excess of the Quote; (d) If the Customer’s credit card is declined or any charge is declined when the Supplier seeks to charge for its invoice, the Customer will be in default of these terms and conditions, must pay to the Supplier all amounts due immediately on demand, and if the Customer does not: clause 6 will apply.

6. Costs and interest

 6.1 The Customer must pay for its own legal, accounting and business costs and all costs incurred by the Supplier relating to any default by the Customer. The Customer must also pay for any stamp duty or other taxes payable on this agreement (if any).

6.2 The Customer is to pay the Supplier on demand interest at the rate of 10% per annum on all overdue amounts owed by the Customer to the Supplier, calculated daily.

6.3 All costs and expenses associated with collecting overdue amounts, including (but not limited to) legal fees, collection costs, and internal costs and expenses of the Supplier, are to be paid by the Customer as a debt due and payable under these terms and conditions.

6.4 The Customer acknowledges and agrees that payments by the Customer will be applied by the Supplier as follows: (a) First, in payment of any and all collection costs and legal costs in accordance with clause 6.3; (b) Secondly, in payment of any interest incurred in accordance with clause 6.2; (c) Thirdly, in payment of any internal costs in accordance with clause 6.3; (d) Finally, in payment of the outstanding invoice(s).

 7. Title and Risk

 7.1 If the Supplier retains ownership of the Goods nonetheless, all risk for the Goods passes to the Customer on delivery.

 7.2 If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, the Supplier is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the Supplier is sufficient evidence of the Supplier’s rights to receive the insurance proceeds without the need for any person dealing with the Supplier to make further enquiries.

7.3 If the Customer requests the Supplier to leave Goods outside the Supplier’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.

7.4 The Supplier and Customer agree that ownership of the Goods shall not pass until: (a) the Customer has paid the Supplier all amounts owing for the particular Goods; and (b) the Customer has met all other obligations due by the Customer to the Supplier in respect of all contracts between the Supplier and the Customer.

 7.5 Receipt by the Supplier of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised and until then the Supplier’s ownership or rights in respect of the Goods shall continue.

7.6 It is further agreed that: (a) Where practicable, the Goods shall be kept separate and identifiable until the Supplier shall have received payment and all other obligations of the Customer are met; (b) until such time as ownership of the Goods shall pass from the Supplier to the Customer, the Supplier may give notice in writing to the Customer to return the Goods or any of them to the Supplier. Upon such notice, the rights of the Customer to obtain ownership or any other interest in the Goods shall cease; (c) the Supplier shall have the right of stopping the Goods in transit whether or not delivery has been made; (d) if the Customer fails to return the Goods to the Supplier then the Supplier or the Supplier’s agent may enter upon and into land and premises owner, occupied or used by the Customer, or any premises as the invitee of the Customer, where the Goods are situated and take possession of the Goods; (e) the Customer is only a bailee of the Goods and until such time as the Supplier has received payment in full for the Goods then the Customer shall hold any proceeds from the sale or disposal of the Goods on trust for the Supplier; (f) the Customer shall not deal with the money of the Supplier in any way which may be adverse to the Supplier; (g) the Customer shall not charge the Goods in any way nor grant nor otherwise give any interest in the Goods while they remain the property of the Supplier; (h) the Supplier can issue proceedings to recover the Price of the Goods sold, notwithstanding that ownership of the Goods may not have passed to the Customer; and (i) until such time that ownership of the Goods passes to the Supplier, if the Goods are converted into other products, the parties agree that the Supplier will be the owner of the end products.

9 Security

 9.1 In consideration of the Supplier agreeing to supply the Goods and/or Services to the Customer, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to the Supplier to secure the performance by the Customer of its obligations under these terms and conditions including, but not limited to, the payment of any money.

9.2 The Customer indemnifies the Supplier from and against all the Supplier’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Supplier’s rights under this clause 9.

 9.3 The Customer irrevocably appoints the Supplier and each director of the Supplier as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 9 including, but not limited to, signing any document on the Customer’s behalf.

 10 Indemnity and liability

10.1 The Customer indemnifies and keeps indemnified the Supplier, its servants and agents in respect of any claim or demand made or action commenced by any person (including, but not limited to, the Customer) against the Supplier or, for which the Supplier is liable, in connection with any loss arising from or incidental to the provision of Goods and/or Services, any Order or the subject matter of these terms and conditions including, but not limited to, any legal costs incurred by the Supplier in relation to meeting any claim or demand or any party/party legal costs for which the Supplier is liable in connection with any such claim or demand. This provision remains in force after the termination of these terms and conditions.

10.2 The Customer acknowledges and understands that there may be colour variations in flooring products (“shading”), which is inherent in flooring products (including but not limited to ceramic tiles, carpeting, and wooden boards), from the sample to the delivered product and the sample is indicative only of the shade and finish. The Customer also acknowledges that shading is not a manufacturing fault and that neither the manufacturer nor the Supplier will accept liability for any flooring products which may be affected by shading.

10.3 The Customer acknowledges and understands that there may be crazing which is inherent in some ceramic wall tiles. Crazing is a fine crack in the glaze generated during the firing process. The Customer also acknowledges that crazing is not a manufacturing fault and that neither the manufacturer nor the Supplier will accept liability for any tiles which may be affected by crazing.

10.4 The Supplier is not liable for any loss caused to the Customer by reason of strikes, lockouts, fires, riots, war, embargoes, civil commotions, acts of God or any other activity beyond the Supplier’s control.

10.5 In relation to the supply of Goods, the Supplier’s liability is limited to: (a) Replacing the Goods or supplying similar goods; (b) Repairing the Goods; (c) Providing the cost for replacing the Goods or for acquiring equivalent Goods; and/or (d) Providing the cost for having the Goods repaired.

10.6 in relation to the supply of Services, the Supplier’s liability is limited to: (a) supplying the Services again; or (b) providing for the cost of having the Services supplied again.

10.7 The Supplier is not liable, whether claims are made or not, for loss of profit, economic or financial loss, damages, consequential loss, loss of opportunity or benefit, loss of a right or any other indirect loss suffered by the Customer.

10.8 Every exemption from liability to which the Supplier is entitled under these terms and conditions will extend to protect any subcontractor, employee or agent of the Supplier and for the benefit of such persons they shall be deemed to be parties to the contract between the Customer and the Supplier.

10.9 If the Customer is a consumer within the meaning of the CCA, the Supplier’s liability is limited to the extent permitted by section 64A of Schedule 2.

10.10 Notwithstanding clauses 10.5 to 10.6 but subject to the CCA, the Supplier shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of: (a) the Customer failing to properly maintain or store any Goods; (b) the Customer using the Goods for any purpose other than that for which they were designed; (c) the Customer continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user; (d) the Customer failing to follow any instructions or guidelines provided by the Supplier; (e) fair wear and tear, any accident, or act of God or anything contained in clause 10.4.

10.11 Notwithstanding anything contained in this clause if the Supplier is required by a law to accept a return then the Supplier will only accept a return on the conditions imposed by that law.

11 Capacity

11.1 If the Customer is a corporation, the Customer warrants that all of its directors have signed this agreement or that the director who has signed this agreement has authority to sign on behalf of the Customer pursuant to a minute of the corporation, and that all of its directors will enter into a guarantee and indemnity with the Supplier in relation to the Customer’s obligations to the Supplier.

11.2 If the Customer is the trustee of a trust (whether disclosed to the Supplier or not), the Customer warrants to the Supplier that: (a) The Customer enters into this agreement in both its capacity as trustee and in its personal capacity; (b) The Customer has the right to be indemnified out of the trust assets; (c) The Customer has the power under the trust deed to sign this agreement; and (d) The Customer will not retire as trustee of the trust or appoint any new or additional trustee without advising the Supplier.

 11.3 The Customer must give the Supplier a copy of the trust deed upon request.

11.4 If the Customer enters into this agreement as a partnership or as partners, the Customer warrants that all of the partners have signed this agreement and that all of the partners will enter into a guarantee and indemnity with the Supplier in relation to the Customer’s obligations to the Supplier.

11.5 If the Customer is a partnership, it must not alter its partnership (for example, adding or removing partners or altering its partnership agreement) without advising the Supplier. In the case of a change of partners, the Supplier may ask for the new partners to sign a guarantee and indemnity as guarantor.

12 Waiver

12.1 A waiver of any provision or breach of this agreement by the Supplier must be made by an authorised officer of the Supplier in writing. Any waiver that has not be made by the Supplier in writing shall not constitute a waiver of the Supplier’s rights under these terms and conditions.

13 Cancellation and termination

 13.1 The Supplier reserves the right to withdraw credit at any time, whether the Customer is in default under the terms of this agreement or not.

13.2 Upon cancellation with or without notice, all liabilities incurred by the Customer become immediately due and payable to the Supplier.

13.3 In addition to the express rights of termination provided in these terms and conditions, a party may terminated this agreement by giving 30 days written notice to the other party.

14 Taxes

14.1 The Customer must pay GST on any taxable supply made by the Supplier to the Customer under this agreement, The payment of GST is in addition to any other consideration payable by the Customer for a taxable supply.

14.2 If, as a result of: (a) Any legislation becoming applicable to the subject matter of this agreement; or (b) Any changes in legislation or its interpretation by a court of competent jurisdiction or by any authority charged with its administration; The Supplier becomes liable to pay any tax, duty, excise or levy in respect of the amounts received from the Customer, then the Customer must pay the Supplier these additional amounts on demand.

15 Jurisdiction

15.1 The Customer acknowledges and agrees that this agreement will be governed by the laws of Queensland, and the laws of the Commonwealth of Australia which are in force in Queensland.

15.2 The Customer acknowledges and agrees that any contract for the supply of Goods and/or Services between the Supplier and the Customer is formed at the address of the Supplier.

15.3 The parties to this agreement submit to the non-exclusive jurisdiction of the courts of Queensland and the relevant federal courts and courts competent to hear appeals from those courts.

16 Miscellaneous

 16.1 No retention is applicable to this agreement.

16.2 If any provision of this agreement is not enforceable in accordance with its terms, other provisions which are self-sustaining are, and continue to be, enforceable in accordance with their terms.

16.3 If any part of this agreement is invalid or unenforceable, that part is deleted and the remainder of the agreement remains effective.

16.4 The Customer agrees that these terms and conditions may be varied, added to, or amended by an authorised officer of the Supplier at any time by written notice to the Customer.

16.5 Any proposed variation to these terms and conditions by the Customer must be requested in writing. The Supplier may refuse any such request without providing reasons either orally or in writing.

16.6 If there is more than one Customer, then the liability of each Customer under these terms and conditions will be joint and several.

16.7 These terms and conditions apply to all transactions between the Customer and the Supplier relating to the provision of Goods and/or Services, including all quotations, contracts and variations. These terms and conditions take precedence over any terms and conditions contained in any document of the Customer or elsewhere.

16.8 This agreement constitutes the entire agreement between the parties relating in any way to its subject matter. All previous negotiations, understandings, representations, warranties, memoranda or commitments about the subject matter of this agreement are merged in this agreement and are of not further effect. No oral explanation or information provided by a party to another affects the meaning or interpretation of this agreement or constitutes any collateral agreement, warranty or understanding, except as provided for in clause 2.2.

16.9 The Supplier’s Privacy Policy is available on its website and is to be read in conjunction with these terms and conditions.

16.10 Signatories Liable. Any persons who signs a contract or places an order on behalf of a customer is personally responsible for payment amounts required to be paid by the customer.